“IT” in organization – this is more than IT
The IT division is an important part of the modern organization. Like any other division in the company, the IT department depends mostly on the people, then the technology of work and only in the last place – the infrastructure. To manage information technology, people need to be competent and motivated, the technology needs to be comprehensive, rational and efficient, and the infrastructure must effectively support the technology.
This rule is usually not questioned about other functional divisions of the company. For example, the accounting division – these are mostly professionals, then – methods and rules, and finally – calculators and reporting forms. The IT department is often not seen that way because it manages a specific infrastructure and the division comes down to this infrastructure. This error is made even by the IT professionals and managers themselves. Their attention is generally focused on hardware and software systems, communications, data storage, etc.
Conclusion: The management of IT should not be limited to IT infrastructure management.
Effective operation of the IT department, and hence the effective application of IT in the organization are only possible when the activities of IT managers include management of the staff, technology and infrastructure.
Information is the most important asset of any modern organization
Information technology helps manage information – the most important asset for any organization and in some cases – the main asset. Therefore, information must be controlled, used rationally and protected.
Conclusion: The system for managing corporate information should provide an adequate level of information security. It must include a methodology for risk management.
The IT department is an organization providing services
Simultaneously with the change in the role of information technology in business over the years, there has been a change in the notion concerning what is the main result of their application.
While technology is seen as a source of innovation, it also represents the main “product” of the work of the IT department or IT provider. Users get from the developers tools to optimize business processes from the developers. With the integration of these tools in the daily activities of the organizations, their use became more natural. The boundaries between the IT infrastructure and the basic infrastructure of the companies are deleted and the technology is becoming less noticeable.
Nowadays, the use of IT is not perceived by anyone as a target – even if it means a really beautiful product of the type of large-scale ERP system. Consumers are interested in the functionality they are going to receive, the availability, performance, security, flexibility, convenience, etc. It does not matter what IT solutions are in the core of services. What is important is to what extent these services meet the requirements and expectations of the users. The IT department has the responsibility of providing the users in the company with quality services throughout the whole cycle of their use.
In conclusion: For this purpose, the IT division should be managed as an organization providing services.
IT needs a system for quality management
If the IT department is seen as an organization providing services, quality of service is an essential feature for its effectiveness.
This quality is largely dependent on the characteristics of products (programs, infrastructure components), but primarily – on how the IT services are maintained and delivered. Many shortcomings in the infrastructure can be compensated by the efficient activity of the organization providing maintenance and at the same time, even the best product from its class can be compromised by inefficient use or an upgrade that comes at an inconvenient time for the customer.
The technology of work in the IT department matters. In most cases, investments in organizational activities, raising the level of maturity of the IT department and the introduction of instruments for monitoring, are supported by a reduced number of system failures, increased service levels and reduction in the risk level.
Service management requires constant attention, execution of maintenance actions, constant evaluation with the purpose of finding abnormal activity and planning of improvements.
In conclusion: To ensure quality of service, a system for quality control is surely needed. This means that you need a system for management and control of all processes.
Lyuben Georgiev works for one of the leading CRM vendors in Europe – WebCRM. The company is develops online CRM solution, which is specially created for small business owners.
SRC:---w3c-compliant.com/ , google
The IT division is an important part of the modern organization. Like any other division in the company, the IT department depends mostly on the people, then the technology of work and only in the last place – the infrastructure. To manage information technology, people need to be competent and motivated, the technology needs to be comprehensive, rational and efficient, and the infrastructure must effectively support the technology.
This rule is usually not questioned about other functional divisions of the company. For example, the accounting division – these are mostly professionals, then – methods and rules, and finally – calculators and reporting forms. The IT department is often not seen that way because it manages a specific infrastructure and the division comes down to this infrastructure. This error is made even by the IT professionals and managers themselves. Their attention is generally focused on hardware and software systems, communications, data storage, etc.
Conclusion: The management of IT should not be limited to IT infrastructure management.
Effective operation of the IT department, and hence the effective application of IT in the organization are only possible when the activities of IT managers include management of the staff, technology and infrastructure.
Information is the most important asset of any modern organization
Information technology helps manage information – the most important asset for any organization and in some cases – the main asset. Therefore, information must be controlled, used rationally and protected.
Conclusion: The system for managing corporate information should provide an adequate level of information security. It must include a methodology for risk management.
The IT department is an organization providing services
Simultaneously with the change in the role of information technology in business over the years, there has been a change in the notion concerning what is the main result of their application.
While technology is seen as a source of innovation, it also represents the main “product” of the work of the IT department or IT provider. Users get from the developers tools to optimize business processes from the developers. With the integration of these tools in the daily activities of the organizations, their use became more natural. The boundaries between the IT infrastructure and the basic infrastructure of the companies are deleted and the technology is becoming less noticeable.
Nowadays, the use of IT is not perceived by anyone as a target – even if it means a really beautiful product of the type of large-scale ERP system. Consumers are interested in the functionality they are going to receive, the availability, performance, security, flexibility, convenience, etc. It does not matter what IT solutions are in the core of services. What is important is to what extent these services meet the requirements and expectations of the users. The IT department has the responsibility of providing the users in the company with quality services throughout the whole cycle of their use.
In conclusion: For this purpose, the IT division should be managed as an organization providing services.
IT needs a system for quality management
If the IT department is seen as an organization providing services, quality of service is an essential feature for its effectiveness.
This quality is largely dependent on the characteristics of products (programs, infrastructure components), but primarily – on how the IT services are maintained and delivered. Many shortcomings in the infrastructure can be compensated by the efficient activity of the organization providing maintenance and at the same time, even the best product from its class can be compromised by inefficient use or an upgrade that comes at an inconvenient time for the customer.
The technology of work in the IT department matters. In most cases, investments in organizational activities, raising the level of maturity of the IT department and the introduction of instruments for monitoring, are supported by a reduced number of system failures, increased service levels and reduction in the risk level.
Service management requires constant attention, execution of maintenance actions, constant evaluation with the purpose of finding abnormal activity and planning of improvements.
In conclusion: To ensure quality of service, a system for quality control is surely needed. This means that you need a system for management and control of all processes.
Lyuben Georgiev works for one of the leading CRM vendors in Europe – WebCRM. The company is develops online CRM solution, which is specially created for small business owners.
SRC:---w3c-compliant.com/ , google
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